Quick Reference
To Opt Out: Reply STOP to any message
For Help: Reply HELP or call 855-847-2277
1. SMS Program Overview
CarPV offers text messaging services to provide you with:
- Auto insurance quotes and updates
- Policy renewal reminders
- Important account notifications
- Educational insurance tips
- Promotional offers (with your consent)
2. Consent and Enrollment
How You Enroll
You may be enrolled in our SMS program by:
- Providing your mobile number on our website
- Checking consent boxes during quote requests
- Texting a keyword to our short code
- Verbally consenting during phone conversations
Types of Consent
- Transactional Messages: Account updates, quotes, policy information (no opt-in required)
- Marketing Messages: Promotional offers, tips, newsletters (requires explicit opt-in)
3. Message Frequency and Timing
Message Volume
- Transactional: As needed for your quotes and account
- Marketing: Up to 4 messages per month
- Urgent Alerts: Immediate for security or policy issues
Delivery Times
- Standard messages: 8 AM - 9 PM in your time zone
- Urgent notifications: Anytime as needed
- Weekend delivery: Limited to urgent matters only
4. Opt-Out Procedures
How to Stop Messages
You can opt out of SMS messages at any time by:
- Reply STOP: Text STOP to any message from CarPV
- Call Us: Contact 855-847-2277 during business hours
- Email: Send unsubscribe request to sms-optout@carpv.com
- Online: Update preferences in your account settings
Opt-Out Confirmation
After opting out, you will receive one final confirmation message. This confirmation is required by law and does not constitute a new subscription.
Partial Opt-Out
You may also choose to:
- Opt out of marketing messages only
- Reduce message frequency
- Temporarily pause messages
5. Message and Data Rates
Carrier Charges
- Standard messaging and data rates apply
- CarPV does not charge for SMS services
- International messaging rates may apply for overseas users
- Check with your carrier for specific rate information
Supported Carriers
Our SMS services work with all major U.S. carriers including:
- Verizon, AT&T, T-Mobile, Sprint
- Most prepaid and MVNO carriers
- Some limitations may apply to certain carriers
6. Help and Customer Support
Getting Help
For SMS-related assistance:
- Text HELP: Reply HELP to any CarPV message
- Phone Support: 855-847-2277 (Mon-Fri 8 AM - 8 PM EST)
- Email Support: sms-support@carpv.com
- Live Chat: Available on our website during business hours
Common Issues
- Not receiving messages: Check if your number is blocked or if you've opted out
- Wrong number: Contact us immediately to update your information
- Delayed messages: May occur due to carrier network issues
7. Privacy and Data Security
Information We Collect
- Mobile phone numbers
- Message delivery status
- Opt-in and opt-out preferences
- Carrier information
How We Protect Your Information
- Secure transmission and storage
- Limited access on need-to-know basis
- Regular security audits and updates
- Compliance with telecommunications regulations
8. Disclaimer and Limitations
Service Availability
- SMS services depend on carrier network availability
- CarPV is not responsible for delayed or undelivered messages
- Service may be temporarily unavailable during maintenance
Accuracy of Information
- SMS content is for informational purposes
- Always verify important information through other channels
- Report any suspected errors immediately
9. Prohibited Uses
You agree not to:
- Use SMS services for illegal or unauthorized purposes
- Share or resell access to our SMS services
- Attempt to interfere with SMS delivery systems
- Use automated systems to interact with our SMS platform
- Send spam or unsolicited messages through our system
10. Changes to SMS Terms
We may update these SMS terms by:
- Posting updated terms on our website
- Sending notification via SMS or email
- Providing advance notice of material changes
Continued participation in SMS services after changes constitutes acceptance of new terms.
11. Regulatory Compliance
Our SMS program complies with:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- Mobile Marketing Association (MMA) guidelines
- Cellular Telecommunications Industry Association (CTIA) best practices
12. Contact Information
For questions about SMS services:
SMS Support Team:
CarPV SMS Services
1425 W Elliot Rd #B-108
Tempe, AZ 85284
Quick Contact:
Phone: 855-847-2277
Email: sms-support@carpv.com
Text: Reply HELP to any message
Important Reminder
You can stop SMS messages at any time by replying STOP. Message and data rates may apply. For help, reply HELP or call 855-847-2277.